Email us anytime at:
📧 info@babuchaa.com.au
We're here Monday to Friday and aim to respond within 1–2 business days.
Frequently Asked Questions (FAQs)
🩺 Product
What makes Babuchaa scrubs different?
We’re proud to say Babuchaa isn’t just another scrub brand. Our garments are crafted using our proprietary BABUtech™ performance fabric, designed specifically for healthcare professionals who value comfort, durability, and modern style.
Expect:
- Four-way stretch
- Wrinkle resistance
- Feather-soft feel
- Moisture-wicking functionality
- Antimicrobial finish to reduce odour-causing bacteria
Engineered for movement. Built for long shifts. Styled for confidence.
What are “Core” styles and colours?
Think of our Core range as your most dependable team member — always there, never letting you down. These are Babuchaa’s signature essentials, available all year round in our most popular cuts and colours.
- Always in stock
- Available in multiple fits and lengths
- Ideal for reordering or building a capsule wardrobe
📌 Women’s Core Range | 📌 Men’s Core Range
What are Limited Edition colours?
These are our exclusive drops — bold, seasonal colours or unique prints made in small batches. Once they're gone, they may not return.
If something catches your eye, we recommend grabbing it before it sells out. No restocks, no regrets.
How do I know what size I am?
Finding your fit is easy with our custom Babuchaa Size Guide.
💡 Our sizes are tailored to Babuchaa's own fit standards, so measurements may differ from universal sizing.
- For tops, focus on your bust/chest
- For pants, go by your hip measurement
- If you’re between sizes, we generally suggest sizing up for comfort
📏 [View Our Size Guide]
🔁 Returns & Exchanges
What is your return & exchange policy?
We accept returns and exchanges on eligible items within 30 days of delivery. Items must be:
- Unworn and unwashed
- In original packaging with all tags attached
- Not marked as Final Sale
- Free of custom embroidery
📌 Customers are responsible for return shipping unless the item is faulty or incorrect.
📌 More details can be found in our [Returns & Exchanges Policy].
How do I start a return or exchange?
Easy! Just email returns@babuchaa.com.au with:
- Your order number
- A short note about the reason for return or exchange
Our team will provide return instructions and options available to you.
📦 Orders & Shipping
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to help. Email us at support@babuchaa.com.au as soon as possible with your order number and requested changes.
⏳ Important: Orders move quickly through our system, especially during peak or sale periods. We cannot guarantee changes once your order enters fulfillment.
Can I cancel my order?
Unfortunately, once your order is placed, it cannot be cancelled. Our team works fast to dispatch your order as quickly as possible.
If there’s an issue after your order ships, we’ll gladly assist through our returns process.
Where do you ship to?
- We ship across Australia and New Zealand
- Select international regions upon request
- For more info, view our [Shipping Policy]
How much is shipping?
Australia
- Standard: $10 (3–7 business days)
- Express: $15 (1–3 business days)
- Free shipping on orders over $100
New Zealand
- Standard: $25 (6–12 business days)
- Free shipping on orders over $175 AUD
📦 Need a custom quote for another region? Email us: info@babuchaa.com.au
Can I track my order?
Yes! Once your order is dispatched, you’ll receive a tracking email. If you haven’t received it within 3 business days of ordering, check your spam folder or contact us.